Frequently Asked Questions
Feedbacks and Surveys
For every product that you claim, you will be asked to revisit the site and complete a short survey about your experience with that product. This survey will be available in your account section 7 days after your product has been 'shipped’ (your product status can be found in the ‘my account’ area under orders).
Each survey has a close date by which you will need to complete the survey. If one or more surveys become overdue, then you will not be able to claim further samples until at least one of these surveys is completed. If you have three (3) feedback surveys outstanding at any one time, you will not be able to continue claiming samples until you have completed at least one of these surveys. Don’t worry though, you get rewarded for completing your surveys, so it’s a win win!
General Support
If you come across this problem, it is most likely that you have registered under another email address. This other duplicate address could have been a working address or one that was misspelt.
Before logging an email case with our support team please ensure you have tried to remember and login with the alternate email address and resend the password for it if you cannot remember it.
When you do an email case with our support team please supply as much details as possible for us to find a resolution for you.
My Account
Updating your account details is easy!
Step 1: Start by logging into your account now. Log in
Step 2: Select the 'My account' drop down from your members navigation bar.
Step 3: Select the section you would like to update.
Profile:
Your profile information helps us find you the products you want from the brands you love.
This is where you can update:
- Gender
- Birth Year
- Home Postcode
- Preferred Supermarket
Settings:
This is where you can update your basic account information, reset your password, and etc.
This is where you can update:
- Name (as per IC)
- Email Address
- Password
- Delivery Address
If you are having difficulty, please contact our customer service team on help@sproutme.my
Point System
No |
Action |
Points |
1 |
Successful sign up / registration |
1,500 points |
2 |
Daily sign in (except the first day) |
100 points each daily sign in |
3 |
Order a Sample |
100 points each order |
4 |
Refer a friend via SproutMe Referral Link only and this friend becomes a member. |
100 points each referral |
5 |
Referred friend orders first Sample |
1000 points for the first Sample |
6 |
Complete a survey for a Sample (Feedback Survey) |
200 points for each survey |
7 |
Answer the post survey question “Did you buy?” |
200 points for each survey |
8 |
Full completion of all sections of the Advanced Profile |
3500 points |
9 |
Share in Social Media |
100 points each request |
We have created the Point System to reward our loyal "Sprouters" for their continuous support and effort.
The Point System will determine the Level of each "Sprouters" and their eligibility for each level.
The points accumulated will enable "Sprouters" to access/redeem special promotions and vouchers.